Returns Policy

1. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise this right:

  • You must notify us in writing within 14 days of receiving your item(s), either by:

    • Email: info@richbeds.co.uk

    • Post: Rich Beds (Frejd Ltd), 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

  • You then have a further 14 days to return the goods to us

Note: This right does not apply to certain products (see Section 3).

2. Our Returns Conditions

We accept returns under the following conditions:

  • Items must be unused, unassembled, and in original packaging

  • Return postage is your responsibility, unless the item is faulty or incorrect

  • We recommend a tracked and insured service for your protection

  • Refunds will be processed within 14 days of receiving the returned item, using the original payment method

3. Items That Cannot Be Returned

To maintain hygiene and product integrity, the following cannot be returned or refunded unless faulty:

  • Unwrapped or used mattresses or bedding

  • Made-to-order or customised items, including size or fabric customisations

  • Clearance or ex-display items marked as non-returnable

  • Products assembled, altered, or damaged after delivery

4. Damaged or Faulty Goods

If your order arrives damaged or develops a manufacturing fault within a reasonable time (typically up to 6 months), we’ll make it right by offering:

  • A repair, where possible

  • A replacement

  • A partial or full refund, depending on the issue

To help us resolve the matter quickly, please:

  • Notify us within 48 hours of delivery for transit damage

  • Provide photos or videos of the damage or fault

  • Include your order reference and details

5. Where to Send Returns

Once we confirm your return, please send items to:

Return Warehouse Address:
Rich Beds (Returns Dept)
Unit 48, Imex Business Park
Ormonde Street
Fenton
ST4 3RR
United Kingdom

Please do not send returns to our registered office. This address is for written cancellations and formal correspondence only.

6. Our Commitment to You

We want to make your experience as restful as our products. We handle all returns fairly and respectfully. However, as an independent business, excessive or improper returns affect our ability to serve all customers well. We ask that all returns are made in good faith and in accordance with this policy.

7. Changes to This Policy

We may amend this policy from time to time. The most current version will always be available on our website.

A Personal Note from Rich

“Thank you for choosing Rich Beds. Whether you're a new customer or a returning one, I truly appreciate your trust in our brand. We're more than just beds — we're here to support better sleep, better mornings, and better lives. If anything’s not quite right, we’ll do our best to put it right.

Sleep well,

Rich Barcroft
Founder of Rich Beds